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Contact Us
- Black Eden Ltd
- St Georges House, Salhouse Road, Norwich, NR7 9AU
- help@vandalshoes.com
- 01603 493 116
- Company Reg: 10693636
Van-Dal (Black Eden Ltd) are committed to ensuring you are completely satisfied with your purchase. If you have any suggestions or comments please email us at help@vandalshoes.com
Accessing, viewing, and using this website implies your agreement with the terms and conditions governing the use of this website, as set out herein. If you do not agree to these terms and conditions you should avoid accessing this website. Black Eden Ltd reserves the right to update and amend these terms and conditions at its discretion, at any time, and without prior notice: we invite you to view these terms and conditions regularly to check for any amends.
These terms and conditions will apply to all transactions placed online, by e-mail, telephone, or by post with www.vandalshoes.com. www.vandalshoes.com is owned by Black Eden Ltd, a company registered in London, England; its registered office is at St Georges House, Salhouse Road, Norwich, NR7 9AU and its Company Number is 10693636. 'You' or the 'customer' refers to the person responsible for placing the order. By placing an order with www.vandalshoes.com you are agreeing to these terms and conditions.
We are pleased to offer FREE Standard delivery on all UK orders above £100.
STANDARD: Evri 3-7 working days. £4.95
EXPRESS: DHL Parcel 1-2 working days. £5.95*
* UK mainland only. The Next Day Service is unavailable in some remote locations. So, while we cannot guarantee this to be 24hrs, there are other options we could explore. In this instance please call us before placing an order, once orders are logged our systems are automated and cannot be changed.
We cannot ship to ROI, Jersey, Guernsey, or the Isle of Man.
Please allow up to 3 to 7 working days for delivery from the date of order.
For any queries you may have, you can contact us in one of the following ways.
Black Eden Ltd
St Georges House, Salhouse, Road, Norwich, NR7 9AU
Whilst we make every effort to ensure that all details published are correct no responsibility will be accepted for errors and omissions. In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
All prices are shown in pounds sterling (£) and include UK VAT at 20% unless clearly stated otherwise. All prices are subject to change without prior notice.
All website payments are handled via the Sage Pay (Opayo) Payment Gateway. Sage Pay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Sage Pay adheres to the most stringent levels of fraud screening, ensuring that customers' details remain secure throughout the transaction process.
If you are not satisfied with your purchase, just return the shoes to us in an unworn condition and in their original packaging within 30 days of having received them and we will arrange a refund to the value of the goods ordered.
How can I return my shoes?
You can return your item/s in four easy steps.
1. Tick the item/s you wish to return on your Order Receipt.
2. Create your free label on our website: vandal.returns.international
3. Print your label and attach it to your package, remembering to enclose your Order Receipt in the box before sealing.
No printer? No problem, there is also a DHL 'paperless' option for drop-off locations that can process your return via a scannable code from your smartphone.
4. Take your parcel to the most convenient location of your chosen carrier.
To help you track your return, we will send an email once in transit and also when we receive your parcel.
Find your local DPD ParcelShop here: DPD ParcelShop Locations
Find your local DHL Service Point here: DHL PARCEL Service Point
Please note: Our returns labels do not work at DHL Express Service Points
How long do I have to return my order?
You can return an item in its original condition within 30 days of receipt.
When will I receive my refund?
Once delivered please allow 7 working days for us to process your refund.
Refund of original postage cost?
If we receive your whole order back within 14 days we will refund our standard postage cost for any outbound postage paid.
Delivery charges for refunded orders over £100?
If your original order is over £100 you will qualify for free outbound delivery.
However, should a return reduce your spending to less than £100 any refund will be subject to £4.95 adjustment.
Can I exchange?
Unfortunately, with our stock constantly changing, we cannot guarantee availability.
We, therefore, advise placing a new order in lieu of a refund on your original order.
What is your return address?
Our return address will be printed on the label once you complete your online return.
If you wish to use an alternative service at your own cost you can return your parcel to:
Website Returns. Black Eden Ltd, St Georges House, Salhouse Road, Norwich, NR7 9AU.
Please remember to enclose the returns form to ensure we can provide a refund as quickly as possible.
Unfortunately, we cannot accept returns for items not purchased directly from us.
All shoe care products are non-refundable.
As a mail-order customer you have the right to cancel any item within 14 days of delivery (excludes perishable items, personalised items, or items where we will have discussed the goods and you have agreed to take them) provided they are in new and unused condition with original packaging and receipt. Used items will be deemed to have been accepted by you and therefore cannot be returned unless faulty. To cancel an item please call or e-mail us. Items must be received by us within 14 days of cancellation and you will receive a full refund to your credit card upon satisfactory inspection of the goods.
Van Dal is committed to protecting and respecting your privacy. We want you to understand how we collect and use information about you.
Our Privacy Policy aims to give you information on how we collect and process your personal data using this website, including any data you may provide through this website when making a purchase or otherwise interacting with us.
Our Privacy Policy describes:
◾ Who we are.
◾ The data we collect.
◾ How we collect it.
◾ How we use your personal data.
◾ With whom we share your data and keep it secure.
◾ How long we hold your data.
◾ Your rights.
◾ How to contact us.
To read our Privacy Policy in full please click here.
If you have any questions or requests regarding our Privacy Policy please write to:
Post
‘Privacy Policy Enquiry’, Black Eden Ltd, Van Dal Shoes, St Georges House, Salhouse, Road, Norwich, NR7 9AU
Email
help@vandalshoes.com
Should you have a complaint regarding www.vandalshoes.com or any product bought from us please email, telephone, or write to us and we will answer you within 5 working days.
You can contact us at help@vandalshoes.com
All information and materials contained on this website are protected by copyright law and international conventions. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior express permission from Black Eden.
The names, symbols, materials of Van Dal, and any Black Eden products and services as mentioned in these web pages, 'Van Dal', the Van Dal logo, and all ancillary logotypes, are trademarks or registered trademarks of Black Eden. All other brands, names, or trademarks mentioned in this publication are the property of their respective owners.
The contents of this website are intended for information purposes only and are provided 'as is'. Black Eden Ltd, its directors, employees, and agents make no representations or warranties, expressed or implied, in relation to the accuracy or completeness of the information published in this website, its suitability for any purpose, stated, implied or inferred, or for any information or content contained in third-party sites referred to or accessed through this site, or for content or information contained in third-party sites in which this site is referred to or whence it is accessed. While we make every effort to ensure the accuracy of our publications, information may be incorrect or out of date and may not constitute a definitive or complete statement of fact. No liability is accepted for damages of whatever kind arising out of or in connection with the use of any document or information provided.
You may not provide a link, whether as hypertext, image, or logo, to this site (www.vandalshoes.com) without the prior express agreement of Black Eden Ltd. If you do wish to link to this website please contact help@vandalshoes.com, providing details of the proposed URL(s) of the page(s) whence you wish to link to our website.
