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Contact Us
- Black Eden Ltd
- St Georges House, Salhouse Road, Norwich, NR7 9AU
- help@vandalshoes.com
- 01603 493 116
- Company Reg: 10693636
Returning an item is simple and free, you have 90 days to send an item back from the day you receive it.
To start a return simply follow the steps below and click on the start return button, if you don’t have a printer please don’t worry, our portal has printerless options available.
1. Repack your items into their original packaging.
2. Click the Start a Return button below.
3. Complete the form including details provided on your printed invoice and click Proceed.
4. Choose between two carriers – DPD OR DHL/UK Mail.
5. An email with the label/code will be sent to the address provided or you can download a copy.
6. To find your nearest drop-off location click “Services near You”.
Van Dal, and its website www.vandalshoes.com, is part of Norwich Footwear Ltd company registered in England and Wales (company number 319106) with a registered office at St Georges House, Salhouse Road, Norwich, NR7 9AU.
This Privacy Policy is issued on behalf of Norwich Footwear Ltd so when mention “Van Dal”, "us", "we", or "our" in this privacy policy we are referring to the relevant company responsible for processing your data.
For the purposes of data protection legislation, we are the data controller of your personal data.
We use your data to provide and improve our service. By using the service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.vandalshoes.com
If you have any questions or requests regarding this privacy policy please write to:
Post
‘Privacy Policy Enquiry’, Norwich Footwear Ltd, Van Dal Shoes, St Georges House, Salhouse Road, Norwich, Norfolk, NR7 9AU.
Email
help@vandalshoes.com
We collect several different types of information for various purposes to provide and improve our service to you.
Personal data
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally, identifiable information may include, but is not limited to:
◾ Email address
◾ First name and last name
◾ Phone number
◾ Address, State, Province, Postal code, City
◾ Cookies and Usage Data
◾ Transaction data
◾ Payment card details
Usage data
We may also collect information on how the service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our service, to improve and customize our service.
You can enable or disable location services when you use our Service at any time, through your device settings.
Tracking cookies data
We use cookies and similar tracking technologies to track the activity on our service and hold certain information.
Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Examples of Cookies we use:
◾ Session Cookies. We use Session Cookies to operate our Service.
◾ Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
◾ Security Cookies. We use Security Cookies for security purposes. For more information on which cookies we use and how we use them, please see our cookie notice.
We obtain personal data from sources as follows:
1. Directly from you when you interact with us, for example when you:
◾ Create an account
◾ Buy our products in a store or online
◾ Sign up for our mailing lists
◾ Request information
◾ Write to us either via email or post
◾ Phone our customer services team
◾ Enter a competition either online or by an entry form
◾ Take part in a survey
◾ Give us feedback or post comments or reviews
◾ Apply for a job or send a CV
2. From customers if they provide your details in relation to an order or a wish list: if you are providing another person’s details, please ensure you have that person’s explicit consent to do so.
3. From automated technologies such as cookies and tags when you use our website – for more information, please see our cookie notice to find out more.
Introduction
We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances:
◾ To allow you to register an account
◾ To perform a contract we are about to enter into or have entered into with you
◾ If it is necessary for our legitimate interests (or those of a third party) and these are not overridden by your own rights and interests
◾ Where we need to comply with a legal or regulatory obligation.
Lawful processing
In order to process personal data, we must have a lawful reason (sometimes called a lawful basis). We always ensure that this is the case, and we set out our lawful bases below – but please note that more than one may apply at any given time: for example, if we inform you of changes to our privacy notice, we may process your personal data on the ground of complying with the law and on the ground of legitimate interests.
We will use your personal data only for the purposes for which we collected it unless we fairly consider that we need it for another reason that is compatible with the original purpose.
Please contact us if you would like more information on this, and on situations in which more than one lawful basis applies.
Contractual Necessity
If you are our customer or applying for a job, we will process your personal data for the following purposes, on the legal basis that it is necessary for us to provide our products and services to you:
◾ To enable us to carry out our services
◾ To identify you
◾ To respond to your inquiries
◾ To allow you to register an account or set up a wish list
◾ To the extent necessary to provide you with information you have requested in relation to our products and services before you decide to purchase them
◾ To provide our products and services, including enabling them to be delivered to you and contacting you about your order (for example, regarding stock or availability)
◾ To carry out billing and administration activities, including refunds and credits
◾ To evaluate your job application and take any next steps, and to evaluate your suitability for roles where you have asked to be considered for future opportunities.
◾ Of course, you are not obliged to provide us with any of this information, but if you chose not to, we may be unable to provide the product or service that you have requested.
Legitimate Interests
We process your personal information for our legitimate business purposes, which include the following:
◾ To conduct and manage our business
◾ To identify suspicious purchasing activity (for example, where a card has been used for high-volume and/or high-value purchases or where cardholder and deliver addresses differ) – however, we do not make automated decisions on the basis of such profiling
◾ To ensure our website and systems are secure (for example, by conducting security penetration tests on our website to ensure our security tools are effective)
◾ To personalise your web experience – for example, by tailoring our products and offers to you
◾ To allow you to review a product you have purchased
◾ To analyse, improve and update our services for the benefit of our customers
◾ To deal with complaints
◾ Where you have made a purchase from us, to let you know about our products, services, promotions or events that we consider may be of interest to you (and which may be tailored to your interests as construed from your purchase history).
◾ We carry out this processing on the legal basis that we have a legitimate interest in marketing our products and services, and only to the extent that we are permitted to do so by applicable direct marketing laws. You can opt-out of receiving this information by unsubscribing from our emails, by returning our catalogues to the address indicated, or by contacting us as set out in the Who We Are section above.
Whenever we process your personal data for these purposes, we ensure that your interests, rights, and freedoms are carefully considered.
Compliance with laws
We may process your personal data in order to comply with applicable laws (for example, if we are required to co-operate with an investigation pursuant to a court order).
Consent
If you have never purchased from us or have not purchased from us for a long time, but have given us your explicit consent to hear from us about our products, services, promotions, or events that we consider may be of interest to you, we will contact you by post or email (according to the contact preference you have provided). You have the right to withdraw consent to marketing at any time.
